Move-In Procedure

  1. Pre-move-in: cleaning crew, lock change, smoke detector test, mailbox key labeled.
  2. Day-of walkthrough WITH tenant. Video record every room.
  3. Signed condition report - tenant initials each room.
  4. Welcome packet: emergency contacts, trash day, parking rules, HVAC filter location.
  5. Auto-pay enrollment form completed within 7 days of move-in.

Move-Out Procedure

  1. Tenant gives 30/60-day notice in writing per lease.
  2. Pre-move-out inspection 14 days before vacate.
  3. Move-out walkthrough WITH tenant if possible. Video again.
  4. Compare against move-in condition report. Document damage with photos + cost estimates.
  5. Security deposit accounting must be sent within state-mandated window (Illinois: 30 days; many states 14-30).
  6. List the unit immediately. Every day vacant is rent lost.